Frequently Asked Questions
During your first appointment, information will be collected regarding your concern(s). Based on these concerns, initial goals and counselling plans will be discussed. Clients are encouraged to ask as many questions as they would like and assess fit between themselves and the counsellor.
All information shared with your counsellor is confidential and stays between you and your counsellor. There are a few specific situations where counsellors are legally required to disclose information, and these will be explained during your first appointment.
No. You can book an appointment with a Registered Clinical Counsellor without a referral. Only provide one if your insurance requires it for reimbursement.
Some insurance plans cover sessions with a Registered Clinical Counsellor. Check with your provider to confirm your coverage.
Sessions currently range from $150 to $165 (GST exempt) for a 50-minute session. Rates may change without notice.
We are accepting new clients! Appointments are often available within a week of contacting us.
These resources can help you find the right counsellor and know what to expect during your first session:
How to join a Video Counselling Session through the Jane app
1) Login to your Jane Account. If you need a password reset email sent please let your clinician know.
2) Once you have logged into your account, you will want to navigate to the “Upcoming Appointments” tab on the lefthand side, then click the blue “Join Call” button next to today’s appointment.
3) On the next page, you will see a quick reminder to use the right browser and a fast internet connection for the video call. Jane and the clinic will need your consent before your video call begins. To provide it, click the “I Consent” button.
4) We recommend you use the latest stable version of Chrome or Firefox as well as a fast internet connection. If you’re having trouble with your Online Appointment, refer to the trouble shooting guide.
Please do not hesitate to reach out if you have any questions.
Counselling Fees
Counselling Fees
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$150–$165 per 50-minute session (GST exempt)
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Fees vary by clinician based on training and experience
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Direct billing available for select insurance providers
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Coverage depends on your individual plan
Sliding Scale
Some clinicians offer a limited number of sliding scale spots to support clients with financial need.
Please inquire for current availability and specific rates.